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Assessment And Response Officer (Casual)

Annecto - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Assessment Response Officers (ARO)

Casual positions available
Footscray Location
6am-9:30am weekdays required, with the option for weeknights, weekends and public holidays.
Competitive hourly rate

Who we are:

Annecto is an independent, not for profit association committed to increasing opportunities and choices for people with a disability, older people and their carers.

The job:

The After Hours Program is a unique service that provides tailored telephone response and support solutions to vulnerable people outside of business hours, 365 days a year. The service operates from 5 pm to 9 am on weekdays and 24 hours a day on weekends and public holidays.

As an Assessment & Response Officer (ARO) your role is to assess, manage and respond to out of hours calls and coordinate service delivery in accordance to the after-hours service guidelines and procedures. This includes shift allocations & replacements, client administration & support service delivery for Annecto’s clients & Business-to-Business (B2B) services.

This role does not include overnight/sleepover work. Furthermore, this role does not include physically providing direct care supports to clients or sales-based roles.

The role is to provide coverage primarily for 6am-9:30am Monday-Friday with additional shifts based on business needs & availability.

What's on Offer:

  • Casual positions available across the Out of Business Operating Hours (OBOH) period (5pm-9am Weekdays, 24 hours Weekends & public Holidays)
  • Close to public transport
  • A competitive salary offering with salary packaging options (Reduce your taxable income)
  • Work with an organisation that values the individual;
  • Working with a vibrant, dedicated and supportive team

What are we looking for?


  • A sound knowledge and understanding of the community service sector and/or Allied Health
  • Creative problem-solving skills
  • Ability to build strong rapport and act in a compassionate and friendly manner
  • Be available to work weekday mornings, with the option of weekday evenings, weekends and public holidays as determined by business need.
  • Previous experience in a call centre environment or equivalent would be highly regarded.
  • Current tertiary students in any Allied Health discipline are encouraged to apply.


  • Excellent customer service, verbal and written communication skills
  • Proficiency in using technology broadly, or the capacity to learn new technology and programs as required
  • Be available to work weekday mornings, with the option of evenings, weekends and public holidays as determined by business need.
  • Intensive 6 week induction program of approximately 25 hours/week required across a mix of morning and evening shifts.
  • Must be available at least 21 hours a week, including 2-3 weekday mornings minimum (6am-9am)
  • Current police check conducted in the last 3 months or willingness to undertake on request.
  • NDIS Workers check

You should be eligible to work in Australia

annecto is a child safe and equal employment opportunity employer. All employees are required to undergo a National Police Check, a Working with Children Check where necessary, and abide by our Child Safe Policy and Code of Conduct.

Melbourne, VIC

Customer Service & Call Centre


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