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Customer Service Representative

What brand is this job post for? - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Title: Customer Service Representative
Sector: Customer Service/Call Centre
Start date: ASAP
Salary: $20.00 to $26.00/hour.
Monday to Friday - 9am - 5pm,
Saturday - 8am - 4pm

Job summary

Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Key job responsibilities

 Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
 Maintains and updates customer information as necessary
 Calmly attempts to resolve and de-escalate any issues
 Escalates calls to supervisor when necessary and appropriate
 Responds to requests for assistance and/or possible processing of credit card authorizations
 Tracks call-related information for auditing and reporting purposes
 Provides feedback reports on call issues related to downtime and/or training issues
 Upsells to customers as necessary


 English to a very high standard written
 Previous Customer Service / Hospitality experience (Essential)
 Excellent listening skills, to fully understand and document the issues as they are reported.
 Outstanding telephone manners. Communication skills are essential in the role.
 Customer-service minded.
 Target-driven and willing to progress within Customer service sector.
 immediate availability

Melbourne, VIC

Customer Service & Call Centre


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