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Membership And Administration Assistant

Horner Recruitment - Melbourne, VIC

Administration & Secretarial
Source: uWorkin


This is the third time I’ve recruited for this role in 3 years! My candidates keep getting promoted internally!

Want to be a part of a collaborative and engaged team of professionals, working for a national peak body? Horner Recruitment is proud to be partnering with Speech Pathology Australia to appoint a Membership and Administration Assistant.

Working with the Member Services team, the successful applicant will be a motivated and upbeat individual who thrives in collaborative environments and has a second nature for providing customer solutions.

About the role:

  • Great CBD location on William Street – 500m walk from Flagstaff or Southern Cross Station
  • Collaborative and cohesive team
  • $55K + super
  • Build up your hours and take a monthly RDO
  • Work with a collaborative and engaged team
  • Work for an organisation that loves to promote from within where possible

Role responsibilities:

  • Assess and process all membership inquiries, applications and renewals including outbound follow up and welcome calls, as required
  • Update member applications when required and ensure data accuracy and consistency
  • Assist with event administration
  • Assist with AGM coordination
  • Coordinate flights and accommodation for various events
  • Process applications – check all relevant documents provided, batch & process payments, send to eligibility assessor for assessment
  • Assist with reception duties, including response to all phone calls and email correspondence; follow up of matters or requests made through Reception; mail dispatch and distribution
  • Print and mail certificates, tax invoices and new member packs

Key selection criteria:

  • Minimum of 3-5 years office experience
  • Outstanding customer service skills – be able to empathise with customers and have a genuine desire to proactively find solutions for members
  • Strong organisational skills and attention to detail
  • Experience in telephone systems and professional telephone etiquette
  • Excellent communication
  • Effective time management skills
  • Experience in a Membership not-for-profit organisation
  • Experience in iMIS database searches and data entry
  • Competent computer skills with proficiency in Microsoft Office programs

If you believe you have the makings of a team member that can support and enhance this dynamic team, please click the “apply button”.
Horner Recruitment is assisting Speech Pathology Australia with the recruitment of this role. If you have any inquiries about this role, please call Hanni on 0403 335 087.

At Horner we embrace diversity, inclusion and equal opportunity. We recognise the value of a diverse workforce and the creation of inclusive workforce cultures. We welcome and encourage applications from all diverse backgrounds including individuals that identify as Aboriginal and Torres Strait Islanders, LGBTQI, and individuals with disabilities or culturally and linguistically diverse backgrounds.

We provide reasonable adjustments for individuals with disability. If you require an adjustment to be made during the recruitment process, please email