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May

Team Member

NAB National Australia Bank - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

Work type: Casual
Location: Aust - VIC Metro
Take on a role that’s about more than money
With more than 35,000 people serving 10 million customers in Australia and around the world, we need to be good with money. And we need to be just as good with people too.
Our customers are at the heart of what we do
Payment Disputes aims to deliver on NAB’s vision to become Australia and New Zealand’s most respected bank by providing customers with genuine assistance and solutions for when life takes an unexpected turn.
Working in a dynamic team environment, you will be responsible for assisting these customers via inbound and outbound, automated and written channels.
This role will give you the opportunity to work directly with our customers, and the wider business to really affect positive change in the community.
To be successful in this role you will:
Have a genuine passion for customer service and empathetic nature
Be a team player who shares best practice to uplift their peers
Have an ability to create real connections with people over multiple communication channels
Be goal orientated and have a willingness to go the extra mile
A career that is giving you more
At NAB, we offer a continuous learning environment that will support you through an extensive range of ongoing professional training and coaching programs.
You will be provided with extensive training, through a mixture of theoretical and practical programs.
Once you are allocated into your team, your working week will be from Monday to Friday between the hours of 8:30am – 5pm. These roles are on a casual basis.
In return for your hard work and outstanding commitment, we offer you an attractive salary package with countless benefits and great career development opportunities.