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Immigration Agent Assistant

Private Company - Melbourne, VIC

Any Industry
Source: uWorkin


Job Title: Migration Agent Assistant

About the business

We are a company with reputation for unsurpassed customer service standards. Our Mission, Vision and Values are devoted to making every customer experience exceptional and focused on efficiency, quality and people.

The Position:

  • Part-time (20-21 hours/week) with potential progression to full-time
  • Mostly work from home (team collaboration via Google Meet)
  • 1-2 days per week at St Kilda office

The Main Duties/Responsibilities:

  • Working closely with, and providing overall administrative support to, our registered migration agents
  • Shadowing experienced migration agents and helping them review migration-related applications
  • Providing customer service to existing customers (including: answering basic inquiries, requesting documents etc.) and prospective customers (e.g. helping them book in consultations)
  • Preparing documents (e.g. document checklists, visa application forms, submission letters etc.)
  • Client case management (e.g. managing case notes and timelines)

Benefits and perks

  • Flexible work hours that work around your lifestyle and commitments
  • Warm, supportive team with positive attitude
  • Lots of 1:1 and group training with experienced migration agents to deepen your knowledge and to put it into practice
  • Fast-growing company where there is a lot of room for career growth and advancement

Qualifications, skills and experience


  • Currently studying, or have recently completed, a Graduate Diploma in Migration Law. Those progressing towards admission into unrestricted legal practice also welcome to apply
  • Fluent English (IELTS 7.0+ in each band)
  • Australian PR or Citizen

Essential Personal Traits:

  • Positive attitude
  • Professionalism
  • Good people skills and enjoys working with other people
  • Customer service experience
  • High attention to detail and accuracy
  • Ability to follow processes
  • Adaptability to changing priorities and new way of doing things

To Apply:

For your application to be considered, please email the following to :

  1. CV,
  2. cover letter

We will be contacting all suitable candidates to arrange a video interview.