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April

Customer Service Warranty Scheduling / Floor, Window & Doors

Flexi Personnel - Coburg North, VIC

Trades & Services
Source: uWorkin

JOB DESCRIPTION

Full Job Description
Coburg north, work close to home!
Shutters, doors and blinds sector
Permanent opportunity, $50-$55K base

Reporting to the Operations Manager based in Coburg North, we seek an experienced Customer Service/Scheduling Operator to coordinate customer service-related repairs and warranties in a timely manner in the shutters, doors and blinds sector.

A typical day will include but not limited to:
Receive phone call enquiries from new and existing customers in relation to product services and warranties
Assess service required, quote and invoice custome
Schedule services warranties in a timely manner with the relevant technician
Ensure customer calls are responded to same day
Work with relevant teams to resolve issues

The successful applicant will need to demonstrate:
Circa 3 years in a customer service-related roles that include scheduling jobs in Melbourne Metropolitan region
Reliable transport and punctuality
Customer service focused: committed to providing exceptional customer service across all channels written, phone and face to face
Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience
Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally. Systems: Proven use of accounting system and CRM systems for invoicing and scheduling
Commerciality: ability to apply knowledge in a practical, commercial manner
Teamwork: willingness to assist and support others as required and get on with team members
Time management/organisation: accomplish objectives effectively within time frame given and carry out administrative duties within portfolio in an efficient and timely manner.

If you have the requested skills and aptitude as above, and looking to work close to home, please select the apply button and attaching your current resume. Good luck, only suitable applicants will be contacted.