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Customer Service Supervisor

Marriner Group - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Marriner Group is a dynamic Australian owned company, managing five world class venues including; the Princess Theatre, Regent Theatre and Comedy Theatre, Forum Melbourne and the Plaza Ballroom. All venues are based in Melbourne's CBD and play host to some of the world's biggest productions and events.

We currently have an exciting role available to join our team as our Customer Service Supervisor.

The Role:

The Customer Service Supervisor is responsible for ensuring the highest level of customer service for our theatre patrons during the ticketing process. You will be responsible for ensuring that the customer service team has the right resources with the right skills available to deliver this in line with business requirements. You will be responsible for the smooth running of day to day operations while managing a small customer service team.

Duties and Responsibilities include but are not limited to:

Ensuring a high level of customer service via phone, online and face to face
Ensuring Marriner Group customer service aligns with business goals and company requirements
Ensuring Marriner Group customer service achieves best outcomes for our hirers and patrons
Meeting and exceeding kpi's for calls and email response times
Assisting Box Office with reporting, inventory control, ticketing issues and ticket sales
Management of a small customer service team
Reporting, with areas for improvements identified and actioned

Desired Attributes

A keen interest in delivering the best possible client and customer experience.
Good time management skills and the ability to meet deadlines.
Self-organised and ability to multi-task within strict time frames and under pressure.
Strong attention to detail.
Enthusiasm and patience to achieve best possible outcomes.
Willingness to take direction, a keen work ethic and a willingness to learn.
Flexible and adaptable.
A good understanding of the important role you play within a team environment and enjoy working as part of a team to achieve best outcomes.

Experience and Requirements

Experience with managing a small team preferably in a customer service environment
Experiencing in a ticketing platform an advantage
A proven high standard of written, verbal and interpersonal communication skills
Excellent communication, leadership and decision making skills
This role is generally carried out during M-F office hours, however occasionally you will be required to work evenings or weekends.

If you feel you match the above criteria we would love to hear from you.

Please include a cover letter with your application outlining your suitability for the role and why it is of interest to you.

Applications close Tuesday 20 April.

Only successful applicants will be contacted.

Melbourne, VIC

Customer Service & Call Centre


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