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April

Customer Services Associate - Superannuation

FOURQUARTERS - Melbourne, VIC

Any Industry
Source: uWorkin

JOB DESCRIPTION

Perm role with a established organisation working as a customer services associate and dealing with superannuation questions & queries.

Customer Services Associate - Superannuation

Customer Services Associate required with a growing and well established fund. This is a permanent opportunity with a business that offers a amazing work culture who promote in their staff.

Main Responsibilities for the Customer Services Associate role:
- serve as the initial point of contact for clients, respond to request for investment, fund and account information
- resolves complex account issues and handles escalated issues from the team
- ensures the completion of deliverables for assigned tasks as needed
- follows standardized procedures to meet clients needs.
- documents client and team feedback in support of services improvement efforts within the business

Ideal Experience for the Customer Services Associate Role:
- 3+ years client services experience ideally in superannuation but also across Financial Services.
- demonstrated client first mentality
- ability to develop and maintain relationships with external providers and internal partners

CBD Based

If you are interested in this position please apply with an up to date CV to the button below.