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Inbound Customer Service Consultant - Auto Finance

Aegis Services Australia - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Full Job Description
  • Start Date: Monday, 19th of April 2021
  • Melbourne CBD location, close to public transport
  • Rotating Rosters: Monday to Friday, 8:30am to 5:30pm
About Startek
Startek is a leading global provider of customer experience management solutions. The company provides business process outsourcing and technology services to corporations around the world across a range of industries. Operating under the Startek and Aegis brands, the company has approximately 47,500 outsourcing experts across 58 delivery campuses in 13 countries that are committed to enhancing the customer experience for clients.

About the role
As an Inbound Customer Service Consultant, you will be responsible for taking calls from Auto Finance customers for our Banking & Finance client. Consultants will be required to empathise with their customer’s and answer questions to do with auto finance including providing pay out figures, loan repayments, credit checks and general customer service queries.

This is a fantastic opportunity to represent one of Australia's leading banks.

On offer to you:
  • Start Date: Monday, 19th of April 2021
  • Melbourne CBD Location, close to public transport
  • Rotating Rosters: Monday to Friday, 8:30am to 5:30pm
  • Approximately 35 paid hours per week
  • Fixed Term Contracts until 30th of December 2021 & Casual Contracts available
  • Fixed Term Pay Rate: $21.92 p/hr + super + leave entitlements (pro rata)
  • Casual Pay Rate: $27.40 p/hr + super
  • 5 days paid classroom style training
  • Opportunity to develop a career with a global organisation
  • Employee Assistance program, social club, smart casual attire + more
  • Exciting Reward & Recognition program
  • All applicants will be required to complete a criminal check, an Australian Securities and Investments Commission check and an Insolvency Check (which we will conduct) and all offers of employment will be made pending the successful outcome of these checks.
What we are looking for:
  • Previous Customer Service experience from within hospitality, retail or call centre
  • Excellent communication skills including active listening and ability to display empathy with the customer
  • Ability to problem solve
  • Excellent time management skills
  • Ability to work well within a team environment
  • Accuracy and attention to detail
  • Intermediate computer and numerical skills required.
To join our team, apply today!

Melbourne, VIC

Customer Service & Call Centre


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