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Customer Service- Freight Forwarding

National Workforce - Melbourne, VIC

Manufacturing & Industrial
Source: uWorkin


Immediate start for an experienced customer service & operations specialist with and understanding of Air, Sea, Import & Export operations

We are looking for a customer service co-ordinator to join a busy team within a well-known Australian Manufacturing & Logistics company. You will be based at their Somerton office but then moving to their new location in Epping in a months time. Working within a team of freight forwarding specialists , it is essential that you bring the same level of experience and skills to compliment the team.

Requirements of the role:

  • Timely processing of jobs to achieve service level agreements
  • Proactively informing customer on shipment status and exceptions
  • Provide quotations through commercial team
  • Receive and manage any customer complaints & service queries
  • Work with Airlines, Shipping lines and overseas agents when resolving customer issues
  • Build and maintain strong relationships with clients, provide high level of customer service
  • Use CargoWise order management module to log client orders and manage orders
  • Liaising with 3PL agents or representative regarding shipping process related matters
  • Work closely with operations to ensure response time are within 24 to 48 hours for international issues
Experience you will bring:
  • Freight forwarding experience across operations, Customs documentation, Cartage
  • Invoicing, Track and Trace, Air-Sea, Imports-Exports knowledge
  • Previous customer service experience
  • Multi-tasking in a high paced environment
  • Cargo Wise Enterprise system knowledge
  • International & Local Transport experience
  • Customs clearance knowledge
Next Steps:

For further information on this fantastic opportunity to join a growing brand in the industry, hit APPLY now. Alternatively, please call our office on 03 9099 1600 for a confidential discussion.

National Workforce