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Customer Service Specialist

Hays Contact Centres - Melbourne, VIC

Manufacturing & Industrial
Source: uWorkin


Your new company
This state government organisation is seeking experienced customer service individuals to work in the Richmond, Carlton and CBD branches. Due to the continually busy environment, multiple positions have become available for experienced customer service professionals to join their evolving team in the capacity of a customer service officer and concierge officer.

Your new role

  • You will be the first point of contact greeting all customers, directing and assisting them with queries
  • You will be responsible for resolving and responding to a wide range of customer service queries and transactions
  • This will be a fast-paced face to face environment
  • You will also be required to be cross trained to be a computer license testing officer when the business requires.
  • You will be roistered between 15-38 hours a week – you must be flexible to work across the three branches within the cluster if required

What you'll need to succeed

  • Motivation to work in a fast-paced Customer Service environment and a genuine interest in resolving customers enquiries is a must
  • You must have a full valid driver’s licence and a clean driving history (driving history check will be required)
  • Flexibility to work across different locations
  • Professional, enthusiastic and courteous demeanour and excellent attendance and punctuality
  • Flexibility to work a range of different hours and commit to on call shifts when not roistered on

What you'll get in return

  • You will receive comprehensive training with ongoing support
  • You will be a part of an excellent work culture
  • You will be placed on an ongoing temporary contract with competitive pay + super

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Luke Castro.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2485057