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23

March

Inbound Call Centre Operator

DFP Recruitment Services Pty Ltd - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

  • Start ASAP!
  • Monday to Friday rotating rosters between 8 - 8
  • Supportive Team Environment

The Opportunity

Our client is a large Federal government agency seeking staff with a strong work ethic and high levels of professionalism to work in their busy contact centre. The core role of a Contact Centre Operator is to connect interpreters with non-English speakers and agency clients.
 
Your Role

  • Answer calls, register and allocate requests quickly and effectively
  • Obtain client data to assist in the creation of invoices.
  • Deliver high quality client service to a culturally and linguistically diverse range of clients.
  • Meet Key Performance Indicators relating to average handle time, adherence and conversions 

 About You

  • High level of professionalism
  • A strong work ethic and a high performance attitude
  • Attention to detail & excellent written and verbal communication skills.
  • Thrive in KPI-driven environments
  • Ability to work to a structured schedule
  • Experience within a phone contact centre environment 

You will be rewarded with a supportive team environment, ongoing training and coaching, attractive hourly rate and a central CBD location close to public transport.
 
Please note – applicants must be an Australian Citizen and will be required to undergo a Baseline Security Clearance.
 
For immediate consideration, please Apply Now. Alternatively, please call DFP Recruitment on 03 8632 9900.
JO-2103-474890

Melbourne, VIC

Customer Service & Call Centre




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