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Customer Service - Sales (9 Month Contract)

Cargill - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Cargill connects growers of grain and oilseeds to end users and helps to deliver significant value to our local and regional customers.
The Customer Service role will support the sales and service activities for the customer facing teams, contributing to optimising and monitoring contracts and deliveries which include processing complex orders from customers and resolving order or delivery issues. You will take a proactive approach in customer management activities; calling customers, support with online customer portal queries and providing information on products available.

Key Responsibilities

  • Maintain systems and databases related to sales, shipments and inventory management
  • Identify customer needs on inbound phone calls and participating in targeted outbound phone campaigns where required
  • Provide excellent customer service and support with customer queries and issues
  • Inform customers about order status, invoices, contract balances and other information needed to complete the sale
  • Support in training customers on the digital customer portal
  • Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures

Skills / Qualifications
  • Experience of providing excellent customer service ideally within a quality or sales environment
  • Knowledge of customer portals and ordering systems
  • Ability to work effectively within a team
  • Proven ability to quickly build rapport and manage customer requirements
  • Excellent interpersonal skills
  • Self-motivated, self-directed requiring minimal supervision
  • Proven ability to manage conflict
  • Flexible approach and ability to solve complex problems
  • Demonstrated persistence and resilience in relation to challenging tasks

This role is for an initial 9-month contract.

Cargill is an Equal Opportunity Employer. All applications are treated with complete confidentiality

Melbourne, VIC

Customer Service & Call Centre


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