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Customer Service Clerk - Outpatients

Royal Melbourne Hospital - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


'Customer Service Clerk - Outpatients'

  • Join a dynamic team that prides itself on the positive experiences of their patients
  • Gain entry to working at the Royal Melbourne Hospital, the beginning of a rewarding career with great prospects for professional opportunities
  • Benefits include salary packaging, reward and recognition programs, comprehensive health and wellbeing programs including staff gym and discount parking
The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence – benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.

Your new team
  • With a team comprising of Nurses and Administration staff, together the Outpatients Team ensures safe, timely, and effective, person centred care to all Victorians.
  • Our experienced staff are willing to train new staff members in a variety of skills, especially the use of our newly acquired precinct wide Electronic Medical Record.
  • The Outpatients department are also active participants of the Safety Culture Program.
Your success in this role, will be in your ability to
  • Register patients and create referrals
  • Monitor waitlists
  • Manage appointments before the day
  • Manage reception on the day in person and virtually through the Telehealth platform
  • Follow up enquiries, online, SMS, via portal and telephone.
  • Liaise with multidisciplinary team members
Your Contribution
  • You will be a kind person who finds purpose in ensuring access to care for patients.
  • You are professionally presented and will communicate at a high standard when liaising with a cross section of stakeholders within the healthcare community.
  • You will have had a minimum of 3 years administration experience.
  • Your referees will confirm data entry skills of excellent accuracy.
  • You will have had previous experience, and preferably professional training, in phone manner i.e. call centre position.
Our Commitment to you

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.

The RMH is proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications.


For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.
Selection Criteria Desirable: Previous hospital experience High level Data entry skills Customer service training Call centre training
Contact Person

The Royal Melbourne Hospital

Melbourne, VIC

Health, Medical & Pharmaceutical


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