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Customer Service Representative

Eaton - Melbourne, VIC

Any Industry
Source: uWorkin


If you desire to be part of something special, to be part of a winning team, to be part of a fun team - winning is fun. We are looking for Customer Service Representative in Eaton’s Electrical Business, based in Mascot, New South Wales, Australia. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals.

This exciting and diverse role offers the opportunity to coordinate various aspects of the business to provide quality and efficient customer service through daily communication with both internal and external stakeholders and supplying factories to manage customer orders. The key areas include relationship building, proactively developing the role to meet changing market and customer needs, being fully accountable for the order through to delivery cycle, providing up to date information for customer orders and providing support to the sales team.

Your Essential Responsibilities

  • Developing and maintaining strong relationships with all customers and internal stakeholders
  • Excellent time management and organisational skills by completing emails and other tasks such as completing emails and orders
  • Assist customers with technical information, order management, product descriptions, pricing and anticipated delivery
  • The ability to work in both a team environment and autonomously to achieve the division’s sales & margin objectives
  • Answering calls (~80+ per day) with emphasis on first call resolution
  • Maintain current and new materials in SAP as required

If You Have
  • Tertiary qualifications (Engineering preferred) and 2 years’ relevant experience
  • SAP experience - preferable
  • High-level Microsoft Office application skills – Especially Excel
  • Excellent communication skills, both written and verbal
  • Accurate numeric skills with attention to detail
  • Problem Solving/Analytical Skills
  • Can-do positive attitude
  • A team player who works well under pressure

Yes! Because you are the one, we are looking for, we hope to hear from you now!

Please note, your details/resume will not be forwarded anywhere without a formal interview and, if successful, with your prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted.

Please note: Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by a recruitment team member.




Asia Pacific

Primary Location


Work Locations

Mascot Au Loc


ANZD AustraliaNew Zealand Division

Job Level

Individual Contributor



Is remote work (i.e. working from home or another Eaton facility) allowed for this position?


Does this position offer relocation?




Requisition ID :091121