• Work 25 hours per week
• Gain a nationally recognised Certificate III in Customer Engagement
• 12-month employment contract

About Maxima Group Training:

Maxima is a not-for-profit national employment services and training organisation, working in partnership with small and large businesses across Australia. We have a successful 30-year history delivering employment outcomes for people of Aboriginal and Torres Strait Islander backgrounds, with approximately 280 Aboriginal and Torres Strait Islanders currently placed in Indigenous Traineeships.

Your Host Employer:

Australia Post are committed to offering customers greater access, convenience and choice through their stores and work together to consistently deliver an exceptional service to customers.

The Opportunity:

This rewarding entry level opportunity is designed to give you practical on the job experience whilst receiving paid study leave to obtain a nationally recognised Certificate III in Customer Engagement.

As a Postal Services Officer you will be involved in a range of areas from completing transactions and providing solutions for customers, through to implementing merchandising activities.

This position is a 12-month traineeship contract, working part-time hours from Monday to Friday. National traineeship wages and conditions apply.

Role Responsibilities:

• Perform customer sales and service transactions
• Maintain a cash advance accurately which includes handling and processing cash, cheque, credit cards and EFTPOS
• Conduct and process a range of identity services transactions to establish applicant’s identity
• Promote product and services through up selling, cross-selling, merchandising and other promotional activities
• Accept mail items for lodgement, with accurate assessment of applicable charges
• Prepare outward mail for dispatch through correct presentation, review of charging related documents, and cancellation of stamps
• Assist and/or perform administrative duties such as stocktaking and record maintenance

Requirements:

• Must be able to lift to 16kg of mail and stand on a repetitive basis
• Be flexible for additional hours, changing shift times and changing locations
• Ability to provide high quality customer service in a fast-paced environment
• Have excellent written and verbal communication skills
• Must satisfactorily pass a pre-employment assessment including a drug and alcohol test

How to Apply:

Please note that you must identify as Aboriginal or Torres Strait Islander descent to be eligible for this role.

Complete the online application form and attach a copy of your resume and a cover letter outlining your suitability for the available role.

Please note that only shortlisted candidates will be contacted directly.