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It Helpdesk Assistant

Royal Freemasons Ltd - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


  • Leading not-for-profit, optimum salary packaging benefits
  • Liaise with internal clients ICT functions helpdesk
  • St Kilda Road location, occasional travel within Victoria
  • About You

    An exciting opportunity is now available to join our ICT professionals at Royal Freemasons Support Services Officer in St Kilda Road, Melbourne.

    Tram stop on door step, family friendly environment, café vibrant area.

    You will be responsible for providing expert customer service with all aspects of customer support IT systems. The role will liaise and work with a close-knit team.

    Qualifications & Experience


    • Experience with server and workstation administration.
    • Experience with setup of IT hardware and implementing changes to a computer process.
    • Must have good understating of Server environment including Networking, Users Management, File Security.
    • Ability to troubleshoot and resolve customer tickets promptly in a friendly supportive manner.
    • Willingness to learn about new technology and have a passion for technology
    • Excellent level of interpersonal and communication skills with management and staff at all levels.
    • Ability to provide support and Training to the customer where needed.
    • Current Drivers Licence and willingness to travel to metropolitan and regional locations if required.


    • Professional or tertiary qualifications in Information Technology
    • Previous experience in health care or aged care environment.
    • Hands on experience with relevant technologies: Windows, Active Directory, Microsoft Exchange, SharePoint, CCTV & Access Control, Cisco Video Conferencing and other technology.


    • Enthusiasm, energy, inquisitiveness, initiative and innovative thinking
    • Working positively and proactively within a team environment towards shared goals
    • Competitive eagerness to achieve best practice and continuous improvement

    Able to establish and maintain healthy working relationships with people in the course of work. 

    About Us

    We are an established and highly regarded Not-for-Profit provider of Aged Care Services across the Residential, Home Care and Retirement Living sectors. We offer salary packaging and a comprehensive employee benefits scheme. With locations across Melbourne, and a growing Regional presence, our staff benefit from great learning and career prospects, fantastic resources and we enjoy an envied reputation for excellence in care.

    Royal Freemasons is committed to providing and maintaining a workplace that is safe and without risks to health. This includes a smoke free workplace and influenza vaccine program.

    Recruitment Agencies are requested to kindly NOT contact us.

Melbourne, VIC

Health, Medical & Pharmaceutical


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