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Customer Service Sme

Telstra - Melbourne, VIC

Any Industry
Source: uWorkin


Employment Type Permanent

Closing Date 21 Mar 2021 11:59pm

Job Title Customer Service SME

Job Description

At Telstra, our customers are at the heart of everything we do. And that’s where you come in - to help us realise our vision of creating a brilliantly connected future for everyone!

The role with us

You will provide the highest level of quality customer service/support and successful external stakeholder management, within a timely, efficient, professional and credible way. Your responsibilities will include:

  • Effective and timely resolution of complaints
  • Be the face of Telstra with the customer, prioritising contact and negotiating a resolution based on input provided by the TIO
  • Keep the customer informed of progress on resolution activities, ensuring acceptance and awareness of planned outcomes
  • Prepare correspondence including letters and emails that is of a standard to uphold a professional and image in line with Telstra’s values
  • Ensure agreed complaint management and communications quality standards are met and maintained
Who we look for:
  • Extensive experience dealing with a range of moderately complex issues and participating in the design or developing solutions, or resolving issues
  • Experience in complaint handling processes and systems
  • Demonstrate capability in presenting strong written and verbal arguments
  • Ability to identify business problems and translate them into solutions to improve the customer experience, productivity, etc
  • Team orientated with strong interpersonal skills
  • Commitment to achieving the best outcome for our customers

If you have a real passion for delivering brilliant customer service, and would thrive as part of our fun, dedicated team – connect with us and apply!

We’re committed to building a diverse and inclusive workforce. To enable everyone to participate, we’ve developed an ‘All Roles Flex’ policy to consider flexible ways of working for every role. To learn more, visit