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March

Customer Service Officer

Hays Office Support - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Your new company
A market leader in Australia are now seeking multiple customer centric professionals to join their call centre in East Melbourne working on a new project for a Government Body. Multiple roles available to work full time or part time hours on a Permanent, Fixed Term Contract or Casual basis.

Your new role
In this role you will be responsible for handing inbound enquires from customer predominately via phone to update personal information, assistance with completion and lodgement of online forms and a range of other general enquiries. You will be working in a fast-paced environment, handling a high volume of calls, working with KPIs and adherence. There is not a sales role and there will be no cold calling required.

What you'll need to succeed

  • You will have a customer service focus
  • Strong written and verbal communication skills
  • You will need to be reliable and punctual
  • Ability to work in structure environment and attention to detail and accuracy
  • Confident computer skills
  • Due to the division of the Australian Government, you will need to be an Australian Citizen
  • All successful applicants will be required to go through a full background check

What you'll get in return

  • Great location, easily accessible via public transport and onsite parking
  • Rotating roster between 8am-8pm, Monday to Friday
  • Opportunity to earn more with overtime and weekend shifts available
  • Training and career development opportunities
  • Access to a range of staff benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or send it directly to [email protected] The deadline for submission 17/03/2020 COB so please get in touch immediately!

LHS 297508 #2481148

Melbourne, VIC

Customer Service & Call Centre




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