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Customer Service Officer

Hays Contact Centres - Melbourne, VIC

Customer Service & Call Centre
Source: uWorkin


Your Company: Your new company is an Australian member-owned mutual bank. They are focused on making banking better for Police, health, and emergency service workers so they can focus on making our community safer and healthier.

About the Role:
Our Member Growth & Experience team is seeking a Call Centre Consultant to join this small and well-established team. As a team player with strong customer service experience, you will have a high level of professionalism and empathy when handling inbound and outbound calls. You can also easily explain core banking products and can achieve member satisfaction and internal service targets. On a day-to-day basis, you will respond to and manage general member enquiries and provide customer service for our range of banking products. Full training is provided and opportunities for career progression are available.

PLEASE NOTE: This role is paying a $61k package, inclusive of super and you will be required to work on rotating rosters, including

What you'll need to succeed:

  • 2 + Years Contact Centre Experience
  • Excellent interpersonal and communication skills
  • You have a member centric attitude and a passion for outstanding customer-service, all the time.
  • You are RG146 Tier 2 certified, but if not, your organisation will fund & this accreditation as part of your development.

What you'll get in return
You will receive a competitive salary in a great CBD location as well as a permanent contract with employee benefits. You will be joining an industry that has seen growth year on year with potential career opportunities available

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2481407

Melbourne, VIC

Customer Service & Call Centre


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