Customer Service - Trade Sales


Melbourne, VIC

Posted 5/5/2021


  • Long established highly successful company with a reputation for service excellence
  • Bentleigh location
  • Loyal client base - tradies, builders and clients come back time and time again
  • Extensive range of supplies, including specialist orders - this business has all the products needed in one fabulous stop
  • The team are experienced and professional


  • Provide customer service - face to face, phone, general email and website
  • Service customers - trade counter - by providing: product advice; quotations; stock availability; latest trends and delivery times
  • Update CRM/order system with client information and transactions including processing of payments and provide invoice/receipts or maintenance of trade accounts
  • Liaise with suppliers including: purchasing of goods; following new trends and product releases
  • Prepare orders for delivery in a timely fashion
  • Join team meetings to discuss promotions, results and plans
  • Promote safety and company policies/procedures
  • Monday to Friday 8.00am to 5.00pm 1 hour for lunch
  • Pay around the $65k and super - though this is certainly negotiable upon experience
  • 1 or 2 Saturday mornings 8.00am to 12.00 o'clock - overtime paid


  • Will demonstrate strong customer service skills - ideally face to face, showroom or similar
  • Preferably come from building supplies or trades related background, though certainly not a deal breaker - you might have worked at Middendorps or Bunnings, or in a counter sales role, or technical/mechanical retail assistant, or on the tools - we are open
  • Have exceptional communication skills - here you will work with tradies (self-employed through to large companies), architects, builders and more
  • This is a trade service desk - so you will be comfortable in appropriate PPE
  • Will be looking for something long term - product training will be provided, there is though the chance to progress to managing major accounts if you are seeking career advancement

This is a genuine opportunity to have long term stability, job security and the chance to continue to grow your career.

Applications welcome.

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