Customer Service Representative

Hays

Melbourne, VIC

Posted 2/24/2021

Customer Service role working in a Contact Centre environment

Your new company

Is a well-known State Government department located in the heart of the CBD. They are well respected and due to recent change in legislation and laws are receiving a high number of enquires in their customer care team.

Your new role
Working in a contact centre environment dealing with high volume inbound call enquires which will be in relation to construction & general enquires about the industry. Some duties will include:

  • Responding appropriately to customers efficiently & accurately
  • Understanding government legislation and effectively communicating correct information to customers
  • Exercising initiative when obtaining information from and dealing with customers
  • Dealing effectively with enquiries and complaints from customers that may present with uncooperative, disruptive or abusive behaviour

What you'll need to succeed

  • Previous experience working within a contact centre
  • Experience working in Local, State or Federal Government
  • Experience dealing with sensitive and complex matters in a professional manner
  • Proven customer service skills
  • Ability to work in a team
  • Comfortable using 3 different types

What you'll get in return

  • You will have the opportunity to work in a new renovated & furnished office with beautiful greener
  • Work close to public transport in a convenient location
  • Work in an open plan office allowing on going support from managers and co-works

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, kelly.daines@hays.com.au

LHS 297508 #2468641

To view and apply for this job on the web visit:

https://www.jobsforyouth.com.au/job/15199974