Customer Service role working in a Contact Centre environment

Your new company

Is a well-known State Government department located in the heart of the CBD. They are well respected and due to recent change in legislation and laws are receiving a high number of enquires in their customer care team.

Your new role
Working in a contact centre environment dealing with high volume inbound call enquires which will be in relation to construction & general enquires about the industry. Some duties will include:

• Responding appropriately to customers efficiently & accurately
• Understanding government legislation and effectively communicating correct information to customers
• Exercising initiative when obtaining information from and dealing with customers
• Dealing effectively with enquiries and complaints from customers that may present with uncooperative, disruptive or abusive behaviour

What you'll need to succeed

• Previous experience working within a contact centre
• Experience working in Local, State or Federal Government
• Experience dealing with sensitive and complex matters in a professional manner
• Proven customer service skills
• Ability to work in a team
• Comfortable using 3 different types

What you'll get in return

• You will have the opportunity to work in a new renovated & furnished office with beautiful greener
• Work close to public transport in a convenient location
• Work in an open plan office allowing on going support from managers and co-works

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, kelly.daines@hays.com.au

LHS 297508 #2468641